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What Governs Your Account With Us

Using our lobby means these terms apply to your account, your wallet activity, and how we handle your data. Access is available where local law and eligible regions permit, and your use through DANA, OVO, or GoPay is covered by the same framework.

Account TermsPrivacy and DataDANA · OVO · GoPay ScopeJurisdiction-Dependent AccessContact and Requests
dewatogek What Governs Your Account With Us
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Data We Collect

We collect account registration details, wallet identifiers for DANA, OVO, and GoPay, session logs, and transaction records. We do not collect data beyond what is needed to operate your account and process payments.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser at any time without losing your account access.

Retention and Deletion

Account and transaction data is retained for as long as your account is active and for a period after closure as required by applicable rules.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal steps. We recommend you do not share login credentials and that you verify the account number shown before confirming any DANA, OVO, or GoPay transfer.

LEGAL CONTACT PATHS

Reach Us for Policy Questions

Team online

Live Chat

Open your account dashboard, tap the chat icon, and connect with our team directly. This is the fastest path for account, wallet, or policy questions — available via mobile and desktop.

Email Support

Send detailed legal or data requests to our support address found in the account settings page. We respond to written requests including data access, correction, and deletion inquiries.

Account Help Centre

The Help Centre in your account portal covers policy topics, wallet rules, and access conditions. Check there first — most common questions about terms and data handling are answered with step-by-step detail.

Common Questions About Our Legal Terms

We hold your registration details, linked wallet identifiers — DANA, OVO, or GoPay — transaction history, and login session logs. You can request a summary of your data through our support email.

Contact support via live chat or email with your account ID and the specific correction or deletion you need. We will confirm scope, respond in writing, and complete verifiable requests within a reasonable period.

Access depends on local law and is available only where eligible under your region's rules. It is your responsibility to confirm that access is permitted where you are before opening or using an account.

We notify you through your registered account channel before material changes take effect. Continued use of your account after that date means you accept the updated version; you can review current terms here at any time.

Your legal relationship is directly with dewatogek. Payment processors and wallet providers facilitate the transfer; they are not party to your account agreement or any dispute about account balance or access.

We retain account and transaction data for a period after closure as required by applicable rules. Contact support to ask about specific retention timelines or to initiate a deletion request for your records.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.